Job description
CUSTOMER SUPPORT SPECIALIST (CSS)
The CSS will routinely handle customer issues that arise domestically and internationally. These customer issues will be resolved through providing telephone, e-mail, on-line, and on-site support (rarely). These issues often include improper installation, configuration, network issues, assistance with complex product configurations, performance tuning, troubleshooting, and customer training on new and existing features.
Qualifications
- 2 years of internal and external customer support
- Passion for achieving customer satisfaction
- Experience deploying and maintaining Windows Server (2008/2012/2016)
- Experience deploying and maintaining Active Directory
- Experience deploying and maintaining Exchange Server (2007/2010/2013/2016)
- Experience deploying and maintaining SQL Server (2008/2012/2016)
- Experience with Backup and Recovery products
- Ability to troubleshoot and resolve issues in a timely manner
- Proven track record in meeting goals and deadlines
- Demonstrated career stability
- Knowledge of networking
- In-depth understanding of software technology related to customers business needs
- Ability to function well in a start-up environment
- Excellent communication, organization and time-management skills
- Ability to be flexible and self sufficient
- Good written communication and presentation skills
- Positive attitude, self-motivated, confident and tenacious
- Bachelor’s degree
Additional Skills a Plus, (Not required)
- Microsoft Certification (MCSE, MCDBA, MCP, etc)
- Network Certifications
Employment Practices
Sonasoft is an Equal Opportunity Employer.
