Sonasoft Announces Launching of New Support Program for its Point-Click Recovery™ Solution
Sonasoft launches new site and program to support customers and resellers
San Jose, California - February 25, 2005
Sonasoft, Inc. announces the availability of new support program to support people who are using Sonasoft products. Sonasoft tested this program before its formal launch and it received great reviews.
"The Sonasoft support program is simple and affordable to use and have been very responsive to any questions we have had with their product. We are learning and they are eager to assist " remarked Dean Skeleton, Vice President of Product Development at Right 90.
For the initial 90 days from the product purchase date, warranty customers are entitled to complementary Support for the software. Once the initial 90 days from the product purchase date has lapsed, Support will be provided on an as-available basis for a per incident fee unless the problem is diagnosed to be a product bug or the product is currently under a service contract.
"At Sonasoft, the customer comes before everything else. Ours is a customer-focused company and we value the feedback and input from customers very seriously. We believe if a company provides great support and service, customers will appreciate it" noted Neil Kumar, VP of Operations at Sonasoft.
Program Features:
A Maintenance Contract must be purchased in order to participate in the Sonasoft Support Programs.
- Technical Support during designated coverage hours via phone or email.
- Online support via our support website.
Online Case Management.
Search Help Database. - Software Updates.
- Self-Help Resources.
- Per Incident Support.
- Professional Services Onsite (PSO).
About Sonasoft™
Sonasoft, Inc. automates the disk-to-disk backup and recovery process for Microsoft Exchange , SQL and Windows Servers with its groundbreaking SonaSafe™ Point-Click Recovery™ solutions. Designed to simplify, automate, and eliminate human error in the backup and recovery process, SonaSafe solutions also centralize the management of multiple servers and provide a cost-effective turnkey disaster recovery strategy for companies of all sizes.
For more information, please visit www.sonasoft.com.
