“I’ve never seen a product at this price point that is this good and comes with such incredible customer support!”
Louisiana-based Investar Bank selects Sonasoft’s SonaVault Email Archiving Solution to resolve the challenges with the bank’s rapid marketplace expansion and its ever-expanding email archive. SonaVault Email Archiving Software’s rapid search, ease-of-use, and technical support team have resolved the bank’s scalability challenges and lightened the demands on its IT resources.
FOR IMMEDIATE RELEASE
(As published on PRWeb)
November 25, 2014 – San Jose, California, Sonasoft Corp. (OTCPK: SSFT), a leader in Email Archiving and eDiscovery Solutions, announced that Investar Bank selected Sonasoft’s SonaVault Email Archiving Software to resolve the challenges associated with the bank’s rapid marketplace expansion and its technical issues with an ever-expanding email archive. After extensive research, Louisiana-based Investar Bank decided on SonaVault Email Archiving Software for its rapid search functionality, ease-of-use, and Sonasoft’s prompt and knowledgeable technical support. SonaVault’s automated feature to create new non-proprietary data stores, through the imbedded genuine license of Microsoft SQL Server Standard Edition, provided Investar Bank the needed flexibility to address its rapid email expansion while keeping operating costs flat and IT resources free. After the sale, Investar Bank deeply appreciated SonaVault eDiscovery Tools with its ease to do complicated searches and then export the results, instantly. Investar Bank also valued Sonasoft’s tech support, which timely identified a fatal flaw in Investar Bank’s Microsoft Exchange Server and then guided Investar Bank through a safe Exchange Server migration.
Download the Case Study about How SonaVault Email Archiving Software Resolved Investar Bank’s Rapid Marketplace Expansion and Expanding Email Archiving Issues:
“We were very thorough in our research and selected Sonasoft’s SonaVault Email Archiving and eDiscovery Software, based on our internal customer feedback and SonaVault’s reputation for functionality, ease of use, and stellar reputation for technical support”, said Charles Chiasson, Executive Vice President (EVP) & CIO for Investar Bank. “We are an IT Department-of-three, so customer feedback was paramount in determining our product selection. In addition, picking an email archiving and eDiscovery solution that could do the heavy lifting effortlessly enabled us to scale with our rapid marketplace expansion and support multiple domains. We needed a solution that could easily scale up and effortlessly manage. Sonasoft’s non-proprietary, yet industry standard, Microsoft SQL Server archive stores were preinstalled and fit seamlessly into our existing Windows environment. It took about an hour to set up and within a couple of hours, it was up and running. I couldn’t be happier with a product!”
“Another unexpected benefit has been the impact of working with Sonasoft’s customer and technical support team”, continued Mr. Chiasson. “Over the years, I have spent many hours on the phone on hold with other vendors or waited for return phone calls to solve an urgent problem. Oftentimes, when you finally get someone on the phone, they don’t know their product well enough to problem solve. We selected Sonasoft’s Email Archiving Software Solution due to the customer feedback we received. Since then we have quadrupled in size and SonaVault Email Archiving Solutions have grown effortlessly with us. Sonasoft knows its product, and they support it. I can’t stress how unusual it is to have a product and support this easy. I’ve been an IT manager for many years, and I’ve never seen a product at this price point that is this good and comes with such incredible customer support!”
“Sonasoft doesn’t just know its own products, but its tech support team really knows the ins and outs Microsoft Exchange Server”, continued Mr. Chiasson. “Unbeknownst to me, our Exchange Server was about to fail. Sonasoft tech support immediately recognized the symptoms and alerted me. Thanks to Sonasoft’s expertise, I expeditiously was able to migrate all our data and email to a new Microsoft Exchange Server. Sonasoft tech support was there for me, and gave me tips to make the migration safe and complete.”
“Our investment with SonaVault Email Archiving Software was fully returned in one search”, said Mr. Chiasson. “I was responsible for producing emails for a very complex search that involved several threads that spanned over months. My expectation based upon past experience was that a search like this would take weeks and that I might not be able to produce every single email. In about the time it took to brew a pot of coffee, SonaVault’s eDiscovery search features delivered all the emails, and I was able to export them all in a read-only format for others to review. Done.”
“Sonasoft calls upon its past ten years of professional experience with Microsoft Exchange Server and Microsoft SQL Server,” said Neil Khanna, Sonasoft’s Vice President of Client Services and Operations and the head of its SonaMigration services. “We are always happy to hear when our customers have solved challenges, especially labor intensive issues for IT Departments such as rapid marketplace expansion or management challenges of rapidly expanding email archives. Our technical and customer support teams work hard to quickly solve client issues and it’s an affirmation to get such positive customer feedback!”